FAQ

Q: How do I search for products?

A: Press the "Catalog" button at the top of the home page, and navigate through the selection by selecting either "All Products", or any of the other subcategories. Alternatively, if you are searching for a very specific product and would prefer to search for it by name, you may also use the "search" tab located at the bottom of the homepage. This mechanic will allow you to search for a specified product either through product name or keyword. This will allow you to narrow your searches down to specified interests.

Q: How are shipping costs calculated?

A: Shipping on all of our products is free. We pay for shipping and charge only for the product itself. Our product prices are below market average, but are also sustainable for the store. We are very happy to be able to offer our customers free shipping. For more info on shipping and product costs, please contact us directly either through the "contact" page at the top of the homepage, or via the built-in Facebook Messenger mechanic located at the bottom right of the website.

Q: Where do your products come from/how are they made?

A: Most of our products are made and sourced by our personally trusted suppliers all over the world. We have spent a tremendous amount of time researching supplier integrity, building a relationship with them, and developing individuality for our products. Most of our products are hand-made in shops, and are finely-tailored to fit the aesthetic of our brand. For information on the details of a specific product, please read the full product description or contact us though the “contact” page at the top of the homepage. Alternatively, you may contact us via the built-in Facebook Messenger mechanic located at the bottom right of the website.

Q: What is Buyer Protection?

A: Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.
  • The item that you ordered did not arrive.